Outcome

A roadmap is a visual tool used by companies to define and communicate what they want to achieve in the future, why and how they will achieve this by having a step-based journey.

We believe that tailored, 24/7, pro-active assistance can attract new customers to Ultimaker by lowering the thresholds to learn and use 3D printing. On the short term, we suggest personalised educational packages based on an entry test. A next step could be 24/7 responsive assistance by the use of (voice-controlled) chatbots. Last, we envision proactive support. based on the sensed user behaviour in the CAD software.